About being a TecMe IT Technician
We are looking for qualified technicians to provide fast and useful technical assistance on home and small business devices. You will answer queries on underlying technical issues and solve them. On TecMe, get plugged into on-demand IT work with ultimate flexibility at its core including:
- Create your own schedule
- Set your own hourly rates (on-site & remote)
- Customize your own IT skillset
- Accept the service requests you want
An excellent TecMe Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to help customers by fixing these IT issues or taking care of their IT needs.
IT Technician Responsibilities
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Serve as the first point of contact for customers exploring technical assistance over the phone or email
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Complete remote troubleshooting through diagnostic techniques and pertinent questions
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Discover the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Identify and suggest possible improvements to procedures
IT Technician Requirements
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Some experience as a help desk technician or other customer support role
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Tech-savvy with working knowledge of office automation products, databases, and remote control
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Good understanding of computer systems, mobile devices, and other tech products
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Ability to diagnose and solve basic technical issues
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Proficiency in English
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Excellent communication skills
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Customer-oriented and cool-tempered