We are looking for qualified technicians to provide fast and useful technical assistance on home and small business devices. You will answer queries on underlying technical issues and solve them. On TecMe, get plugged into on-demand IT work with ultimate flexibility at its core including:
An excellent TecMe Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to help customers by fixing these IT issues or taking care of their IT needs.
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Identify and suggest possible improvements to procedures
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered